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Quick help from experts

Technical support - contact persons

The experienced JAT application engineers are available to answer any questions you may have regarding hardware and software problems. They also provide help in setting-up your customized mechatronics systems and standard solutions.
The support team assists you - by phone, desktop-to-desktop via TeamViewer and also in person.

Monday - Friday
07:00 - 17:00

Marcus Witter

Steffen Lindner

Report an error

In the case you get some trouble with your drive product please get in touch with us.
One of our experts will immediately take care of all aspects concerning your problem and will contact you.

The protection of your private data and herewith of your private sphere is a very important matter to us. We process personal data in accordance with the regulations of the European Data Protection Regulation (DS-GVO) and Federal Data Protection Act (BDSG). For more information please read our data privacy statement.

TeamViewer Download

Use the free TeamViewer Software for remote maintenance, remote support and desktop sharing with voice over IP. The tool allows for any end device to be controlled remotely, anywhere in the world.

Download TeamViewer V15

Download TeamViewer V12

Request access to JAT Information Portal

All of the documents about your drive, from the data sheet to the assembly manual, are available to you in the password-protected section of the JAT Information Portal. All of the data and documents can be immediately accessed from anywhere. Please complete the form. You will then receive the login credentials for your specific documents section via email.
The protection of your private data and herewith of your private sphere is a very important matter to us. We process personal data in accordance with the regulations of the European Data Protection Regulation (DS-GVO) and Federal Data Protection Act (BDSG). Please read the Privacy statement.

ECOSUITE / ECOSTUDIO request a user license

If you want to use the set-up and parameterisation software ECOSUITE® (incl. ECOSTUDIO & ECOTRACE), quickly and easily request your user licence. Please complete the form. After the review, we will immediately send you the user licence via email and you can use the software without limitation. You will automatically receive the login credentials for your protected area on the JAT information portal with the licence.
The protection of your private data and herewith of your private sphere is a very important matter to us. We process personal data in accordance with the regulations of the European Data Protection Regulation (DS-GVO) and Federal Data Protection Act (BDSG). Please read the Privacy statement.

Individual Training

The JAT offers its customers training courses on a wide variety of topics whether on our premises, on-site or online. We convey practical experience and knowledge which you require to integrate the drive system into your system and for operation.
Individual training courses are adapted to the customer's specific needs. Software, service or product training, in-house or off-site

  • ECOSTUDIO® for machine operators
  • ECOSTUDIO® for programmers
  • ECOSTUDIO® and use of JAT LabVIEW VIs and (use of VIs and diagnostics with ECOSTUDIO®)
  • ECOSTUDIO® and use of JAT functional components PROFINET and (use of functional components and diagnostics with ECOSTUDIO®)
  • Training the servicing technicians (commissioning, replacing the servo amplifier, firmware update)
  • Backing up drive parameters, using ECOSTUDIO® as a diagnostic tool
  • Product training, in-house or off-site

    Training request